Refund & Cancellation Policy

Paying online for a subscription can feel risky, especially when the seller is a small team you have never met. This page explains, in plain English, how you can cancel your KaagazPDF Pro subscription at any time and exactly when we will give you a refund. Our rules are deliberately generous — we would rather refund one honest user than lose the trust of a hundred.

1. What you pay for

KaagazPDF Pro is a monthly subscription that costs ₹299 per month (inclusive of GST). It gives you unlimited daily downloads (the Free plan is limited to 10 downloads per day), removes advertising from every page, raises the maximum file size, unlocks batch/bulk mode, and puts your support requests at the top of our queue. All payments are collected by Razorpay, a PCI-DSS certified payment processor. We never see or store your card, UPI or netbanking details.

2. How to cancel your Pro subscription

You can cancel Pro at any time using any of the three routes below. Cancellation is instant and confirmed by email.

1. From your dashboard — log in at kaagazpdf.in, open Settings → Subscription, and press "Cancel Pro". You will see a confirmation on screen.
2. From your payment receipt — every Razorpay receipt email contains a "Manage subscription" link. Click it and choose "Cancel".
3. By email — write to [email protected] from the email address on your account with the subject line "Cancel Pro". We will process it within one working day and reply with confirmation.

After you cancel, Pro benefits continue for the remainder of the month you have already paid for — you are simply not charged again. When that period ends, your account automatically returns to the Free plan (10 downloads/day, with ads). Nothing about your account is deleted when you cancel; only the automatic renewal is stopped.

3. When we give a full refund

We refund every rupee, no questions asked, in the following situations — provided you tell us within 7 days of the charge:

• Duplicate charge — you were billed twice for the same month.
• Charged after cancellation — you cancelled but Razorpay still charged the next month.
• Pro didn't activate — payment went through but your account did not upgrade to Pro (very rare, usually a caching issue).
• Not delivered — a promised Pro feature is materially unavailable and we cannot fix it within 7 days.
• You changed your mind within 7 days and used fewer than 20 downloads in that period.

4. How refunds are processed

Refunds are returned to the original payment method through Razorpay. Typical timelines:

You will receive an email from Razorpay when the refund is initiated, and a separate SMS/email from your bank once it lands.

5. When we do not refund

We do not offer partial or pro-rata refunds after the 7-day window in the following situations, since Pro is already a low-cost monthly plan that you can cancel at any time before the next renewal:

• You simply changed your mind more than 7 days after being charged.
• You have already used Pro extensively (more than 100 downloads that month) and now want the month refunded.
• You forgot to cancel before renewal — we can, however, cancel it immediately so you are not charged again next month.
• You are asking for a refund of a payment we never received (please contact your card issuer or bank instead).

If your situation is not covered above, please write to us anyway. In genuine hardship cases we will always try to find a fair solution.

6. Chargebacks and disputes

We know how frustrating it can be when a payment goes wrong. Before raising a chargeback with your bank, please email [email protected] — in almost every case we can refund you in a day or two, which is much faster than a bank chargeback. If a chargeback is raised while a refund request is already being processed by us, we will simply cancel our refund so you don't get paid twice.

7. Failed payments and dunning

If Razorpay is unable to charge your card for a monthly renewal (for example, the card has expired or your bank blocked the transaction), we will retry twice over the next 3 days and email you a payment-update link. If all attempts fail, your account will politely return to the Free plan; no further charges will be attempted. You can upgrade again at any time.

8. How to reach us about a refund

Please email [email protected] with:

• The email address on your KaagazPDF account.
• The Razorpay Payment ID (starts with pay_) from your receipt — not strictly required, but it speeds things up.
• A one-line description of what went wrong.

We reply to every message within 48 working hours and typically process valid refunds within one working day of receiving your email.

9. Changes to this policy

We may update this Refund Policy from time to time. Any change applies only to charges made after the change date; charges already made are always governed by the version of the policy in force when the charge was taken. The "Last updated" date at the top always shows the current version.